Duke University
 

Frequently Asked Questions

We welcome your questions about Duke's SAP system. Send your questions to r-3@duke.edu.

Please visit our Contact Information for instructions on who to contact for specific technical and functional questions.

 

Accounts, Profiles & Access

  1. How do I gain access to SAP?
  2. Who is my User Administrator and what can they do?
  3. How do I access SAP if it says my password is incorrect?
  4. What do I do If I forget my password?
  5. What can I do if I'm locked out?
  6. What classes should I take after the Introduction to R/3?
  7. What is the procedure for getting access to BPS (or changing access)?
  8. What is the procedure for getting access to different Org units within BPS?

General

  1. What is iForms?
  2. What classes should I take after the Introduction to R/3?
  3. How do I find out if a check has been issued for a vendor's invoice?
  4. Why do some reports chop off the columns when printed?

BPS

  1. Who do I call for help?
  2. What are the fringe benefit rates?
  3. What does the total in the top right box on the layouts represent?
  4. Why am I locked and what can I do about it?
  5. What can I do if I'm locked out?
  6. How can I see the maximum number of rows?
  7. What is a Commitment Item?
  8. What is meant by "Fund"?
  9. What is the procedure for getting access to BPS (or changing access)?
  10. What is the procedure for getting access to different Org units within BPS?
  11. What do I do if a position is in the wrong Organizational Unit?
  12. Why am I not seeing the most current positions for our area?
  13. Can I add a new position number?
  14. How do I get borders to display on printed reports?
  15. Why do some reports chop off the columns when printed?
  16. Can I run a single report for multiple org units?
  17. Can I move columns in the reports?
  18. Can I add descriptions to the reports?

iForms

  1. What is iForms?
  2. I processed a termination on 10/01/2008 with an effective date of 11/30/2008 but it still has not been processed yet. Why not?
  3. I had a form sent back (either from the approver or payroll) to be corrected. How do I go in to the form to make corrections?
  4. I received an email indicating there was a form that needed approval but when I went to my Universal Work List there was nothing in it. Where was the form?
  5. I tried to enter a code on the cost distribution form and got the following error: Cost center 000303XXXX is not valid for company 0010 for the period 12/01/2005 thru 12/31/9999 . I know the code is valid so why am I getting the error.
  6. I submitted a form and can not see it in my Universal Work List to see the status. Where can I track the status of my form?
  7. How do I print a confirmation?
  8. What is the difference between the Employee Data Sheet on the Team Explorer and the Confirmation on the iForms Overview?


 

 

 

 

 
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